Career Opportunities
Company Overview
Are you ready to elevate your career in the fast-paced world of marketing, advertising and technology?
Look no further than Operatic, one of Canada’s premier agencies and one of the fastest-growing companies in the country for five consecutive years. Operatic is a results-driven, full-service agency that solves complex challenges with audience-inspired strategy. Our strengths include market research, creative strategy, digital transformation, and traditional and digital marketing tactics that connect brands with their audience and motivate them to act.
If you’re entrepreneurial and passionate about marketing strategy, creative problem-solving, technological innovation, and delivering exceptional results, we want you on our team!
About the Role
We’re seeking a highly organized and results-driven Head of Agency Operations to join our full-service marketing agency in Hamilton, Ontario. As a member of the Sr. Leadership team, and reporting directly to the Vice President of Integrated Marketing and the CEO, the Head of Agency Operations will play a crucial role in running the agency and enhancing the productivity and efficiency. You’ll be empowered to build out the system, workflows and standard operating procedures that will further streamline our processes, enable optimization of resource allocation and will drive continuous improvement across our agency for years to come. The ideal candidate will have extensive experience in operations/studio management specifically within a marketing/creative or digital agency environment. If you are a strategic thinker with a passion for operational excellence, we invite you to apply and contribute to the continued success and growth of our collective agency.
What You’ll Do
Operations Management:
- Develop and implement an operational system, workflows and standard operating procedures that align with the agency’s overall objectives and improve productivity and efficiency
- Establish and monitor performance indicators to track operational performance and prepare regular reports that highlight resourcing and process achievements, challenges, and opportunities for continued improvement
- Review and improve internal workflows to streamline operations while maintaining high-quality standards
- Oversee daily operations of the agency, ensuring effectiveness and efficiency
- Identify potential risks to operations and develop mitigation plans
- Drive the adoption of new tools and technologies to improve workflow and productivity
Resource Planning & Allocation:
- Support Account Managers to optimize project plans and allocate the required resources effectively
- Support Account Managers to ensure projects are completed on time and within budget
- Solve bottlenecks in production
- Implement and enforce best practices in project management to enhance delivery quality and client satisfaction
- Ensure optimal utilization of resources
Quality Control:
- Establish and enforce quality standards for all studio outputs
- Conduct regular reviews and provide feedback to ensure consistent market-leading quality
Team Leadership:
- Lead and mentor the Account Strategy and Production Studio teams from an operational perspective, fostering a culture of continuous improvement
- Enforce adherence to policies and standard operating procedures
- Promote collaboration and communication across departments to achieve operational goals
Financial Management:
- Conduct financial analysis to identify cost-saving opportunities and improve profitability
- Work with the finance team to track project costs and ensure accurate invoicing
Reporting and Documentation:
- Enforce standard operating procedures and ensure the maintenance of accurate file storage relating to client deliverables
- Prepare and present regular reports on agency performance to other senior leadership
Vendor Management:
- Manage any required relationships with external vendors and suppliers
- Negotiate contracts and agreements to ensure favorable terms and conditions
What You’ll Bring to the Role
- Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred)
- 7+ years of experience in studio or operations management within a marketing or digital agency environment
- Strong project management skills with a proven track record of delivering projects on time and within budget
- Proficiency in operations management tools and software (e.g., Forecast App, MS Project, Asana, Monday.com)
- Excellent financial acumen and experience managing budgets and financial performance
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Nice to Have
- Relevant certifications such as PMP (Project Management Professional) or Lean Six Sigma
- Familiarity with agile project management methodologies
- Knowledge of quality management systems and standards
- Experience with change management and process re-engineering
Why Operatic Agency?
- Clear Leadership Vision
- Challenging and Meaningful Work
- Competitive Pay and Comprehensive Benefits (Medical Insurance, Dental and Vision Insurance, Life and Disability Insurance, Mental Health Support)
- Culture of Excellence
- Future-Thinking
- Professional Growth
- Collaborative & Supportive Environment
- Recognition & Reward
- Diverse Clientele
- Vibrant Location & Hybrid Work
Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know.
Operatic Agency continuously aims to foster a workplace in which individual differences are recognized, appreciated, and respected.
Thank you for your interest in joining Operatic Agency! Only those selected for the next steps will be contacted.
If this sounds like you,
we want to hear from you.
Apply today.
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